Frequently Asked Questions

Welcome to Orange Oasis, where luxury meets tranquility in Sterling, Virginia. To make your event planning seamless, we’ve compiled answers to frequently asked questions on booking, payments, and accommodations.

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The booking process is designed to be quick and efficient. After submitting your reservation request, you will receive a confirmation within 24 hours. If additional details are needed, our team will reach out promptly to ensure a smooth booking experience.

We accept major credit cards and online payment options to provide flexibility and convenience for our guests.

Yes, you can use multiple payment methods for your reservation. Simply contact our support team to arrange a customized payment setup.

To edit or remove a payment method, log into your account on our booking platform, go to your payment settings, and make any necessary changes.

If you receive a tax statement related to your stay, please retain it for your records. For further assistance, you can reach out to our customer support team.

Booking Questions

Yes, you may make changes to a pending reservation by contacting our customer service team directly. We are happy to accommodate your needs wherever possible.

To cancel a reservation request, visit your booking account, locate your reservation, and select the cancel option. Cancellations may be subject to our cancellation policy.

You can check your reservation status by logging into your booking account and navigating to the “My Reservations” section. Here, you’ll find updates on all your requests and bookings.

After confirming your booking, you will receive a reservation email with all details. You can also access it through your account under “My Reservations.”

You are charged at the time of booking confirmation, unless stated otherwise during the booking process.

Help on your reservations

If a host must cancel, our team will assist in finding alternative accommodations or offer a full refund, ensuring your plans are minimally impacted.

Our Resolution Center assists with any issues that may arise before, during, or after your stay. Simply reach out, and we will work to resolve your concerns.

If you forget an item, contact us immediately. We will check with the venue team to help locate and arrange the return of your belongings.

It’s best to wait for host confirmation before finalizing your booking. We aim to respond to all inquiries within 24 hours.

You can share your trip details directly from your booking confirmation email or by logging into your account and selecting the “Share” option under your reservation details.

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